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Welcome to the ENTIRI Support Forum!

Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.

Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post :)

Before posting, please ensure:

  • Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog.
  • Your plugins are up to date & you've tested to make sure a plugin conflict isn't the reason for your issue. If a plugin is indeed causing your issue, include the name of the plugin in the ticket.
  • Your WordPress installation is last actual version.

When selecting a category for your ticket, Take care, as the forum there are several templates with the same name at the beginning. Subsequently, these names differ description technology. E.g. Deita - Wordpress Theme, Deita HTML (One page).

Thanks for purchasing our themes.

  Featured Articles

Installation, Demo Content Import & Setup | Header, footer, page title, breadcrumbs, search form | How to create Single Site Screen | How to word with shortcode Portfolio

Click here to view video tutorials

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Also having issues with linking menu icons to pages. They seem to work on every page except the home page. Any ideas?

Hi,we have made update which fixes linking pages in navigation. It is currently approving, you can download it when it is ready.To disable fixed navigation, remove line 38 in ...

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I just bought your theme but it is not looking correct… can you let me know what needs to be done to look as slick as the demo?

Hi,you need to import file vow-demo-data.xml It is described in documentation:1.) In the WP-admin, navigate to Tools > Import2.) Click WordPress3.) If you don't have ...

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  Public Ticket Activity

OPENMaster-Slider - Import File Last comment 16 hours ago from Miroslav in Freis - Creative Portfolio Theme   2 OPENhow to add more than 3 events to the timeline Last comment 4 days ago from Sher in POLARIS - HTML5 (One Page)   3 OPENPassword reset doesn't work with latest version Last comment 4 days ago from Anu Menon in Reno - WordPress WooCommerce Theme   1 OPENWordpress Theme Last comment 1 week ago from Miroslav in Saurus - WordPress Theme   2 OPENPhone number in top bar Last comment 2 weeks ago from Xoxe in Deita - HTML (One Page)   2 OPENproblem with home page Last comment 2 weeks ago from Hans Van Diest in SUSPENSE - Drupal 7 Theme   1 OPENParallax Image Issue Last comment 2 weeks ago from Miroslav in Deita - WordPress Theme   2 CLOSEDMega Menu Last comment 3 weeks ago from Henk naaktgeboren in Riley WordPress Theme   5 CLOSEDFooter Background Last comment 3 weeks ago from johnmisgood in Deita - WordPress Theme   8 OPENVisual Composers Addons mentioned in Documentation are available when Installed. Last comment 3 weeks ago from Miroslav in Deita - WordPress Theme   6 CLOSEDCompatibility with Woo Commerce 2.3.11 Last comment 3 weeks ago from Martin in Reno - WordPress WooCommerce Theme   2 CLOSEDoverlapped images Last comment 3 weeks ago from Martin in Reno - WordPress WooCommerce Theme   2 CLOSEDInstalling Errors Last comment 3 weeks ago from Martin in Riley WordPress Theme   2 OPENNot Mobile Friendly Last comment 5:57pm on June 6, 2015 from Eileen in RENO - Drupal Theme   1 CLOSEDobsolete files not supported Last comment 5:57pm on June 4, 2015 from Martin in SYNTH - WordPress Theme   2
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