Welcome to the ENTIRI Support Forum!

Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.

Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post :)

Before posting, please ensure:

  • Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog.
  • Your plugins are up to date & you've tested to make sure a plugin conflict isn't the reason for your issue. If a plugin is indeed causing your issue, include the name of the plugin in the ticket.
  • Your WordPress installation is last actual version.

When selecting a category for your ticket, Take care, as the forum there are several templates with the same name at the beginning. Subsequently, these names differ description technology. E.g. Deita - Wordpress Theme, Deita HTML (One page).

Thanks for purchasing our themes.

  Featured Articles

Installation, Demo Content Import & Setup | Header, footer, page title, breadcrumbs, search form | How to create Single Site Screen | How to word with shortcode Portfolio

Click here to view video tutorials

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Also having issues with linking menu icons to pages. They seem to work on every page except the home page. Any ideas?

Hi,we have made update which fixes linking pages in navigation. It is currently approving, you can download it when it is ready.To disable fixed navigation, remove line 38 in ...

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I just bought your theme but it is not looking correct… can you let me know what needs to be done to look as slick as the demo?

Hi,you need to import file vow-demo-data.xml It is described in documentation:1.) In the WP-admin, navigate to Tools > Import2.) Click WordPress3.) If you don't have ...

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  Public Ticket Activity

OPENslider not showing... Last comment 4 days ago from Natascha in Deita - WordPress Theme   1 OPENPLEASE HELP ASAP / Site was ready to launch, overnight, images have disappeared and master slide stopped working Last comment 4 days ago from Miroslav in Deita - WordPress Theme   6 OPENinstallation Last comment 6 days ago from Philippe in MONOPOL - Lawyers & Business HTML Template   1 OPENShop pagination Last comment 1 week ago from Martin in Riley WordPress Theme   4 CLOSEDImport demo data Last comment 1 week ago from Juraj . in POLARIS - WordPress Theme   4 OPENNewsletter Last comment 1 week ago from Erika in Freis - Creative Portfolio Theme   1 CLOSEDDeita wordpress theme Last comment 3 weeks ago from Natascha in Deita - WordPress Theme   3 CLOSEDShop Sidebar Last comment 3 weeks ago from Jairo Jairo in Riley WordPress Theme   5 OPENChange portfolio shotcode Last comment 4:18pm on July 8, 2015 from Corrie Haberman in Deita - HTML (One Page)   1 OPENPassword reset doesn't work with latest version Last comment 4:18pm on July 7, 2015 from Martin in Reno - WordPress WooCommerce Theme   2 CLOSEDMaster-Slider - Import File Last comment 4:18pm on July 6, 2015 from Miroslav in Freis - Creative Portfolio Theme   4 OPENhow to add more than 3 events to the timeline Last comment 4:18pm on June 30, 2015 from Sher in POLARIS - HTML5 (One Page)   3 OPENWordpress Theme Last comment 4:18pm on June 26, 2015 from Miroslav in Saurus - WordPress Theme   2 OPENPhone number in top bar Last comment 4:18pm on June 19, 2015 from Xoxe in Deita - HTML (One Page)   2 OPENproblem with home page Last comment 4:18pm on June 18, 2015 from Hans Van Diest in SUSPENSE - Drupal 7 Theme   1