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Welcome to the ENTIRI Support Forum!

Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.

Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post :)

Before posting, please ensure:

  • Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog.
  • Your plugins are up to date & you've tested to make sure a plugin conflict isn't the reason for your issue. If a plugin is indeed causing your issue, include the name of the plugin in the ticket.
  • Your WordPress installation is last actual version.

When selecting a category for your ticket, Take care, as the forum there are several templates with the same name at the beginning. Subsequently, these names differ description technology. E.g. Deita - Wordpress Theme, Deita HTML (One page).

Thanks for purchasing our themes.

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Installation, Demo Content Import & Setup | Header, footer, page title, breadcrumbs, search form | How to create Single Site Screen | How to word with shortcode Portfolio

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Also having issues with linking menu icons to pages. They seem to work on every page except the home page. Any ideas?

Hi,we have made update which fixes linking pages in navigation. It is currently approving, you can download it when it is ready.To disable fixed navigation, remove line 38 in ...

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I just bought your theme but it is not looking correct… can you let me know what needs to be done to look as slick as the demo?

Hi,you need to import file vow-demo-data.xml It is described in documentation:1.) In the WP-admin, navigate to Tools > Import2.) Click WordPress3.) If you don't have ...

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  Public Ticket Activity

OPENgoogle conversion code Last comment 2 days ago from Nicolas Lofredo in OVNI - HTML Template (Multi Page)   1 CLOSEDmargins of paragraph in the mobile version Last comment 4 days ago from simona dp in Reno - WordPress WooCommerce Theme   3 OPENERROR Last comment 4 days ago from kaoviet1987 in PREVRAT - HTML Template   1 CLOSEDpagination for Portfolio Last comment 5 days ago from simona dp in Reno - WordPress WooCommerce Theme   5 CLOSEDGallery in the mobile version Last comment 5 days ago from simona dp in Reno - WordPress WooCommerce Theme   5 CLOSEDMain home slider and menu Last comment 5 days ago from Jacqueline in MONOPOL - WordPress Theme   3 OPENbroken link Last comment 1 week ago from phinou in MONOPOL - Lawyers & Business HTML Template   1 OPENSlider, Responsive, Update, One-Page Last comment 1 week ago from Roosbeh in MONOPOL - Lawyers & Business HTML Template   1 CLOSEDSlider import files Last comment 2 weeks ago from Lawrence Lau in MONOPOL - WordPress Theme   4 CLOSEDCSS Customization Last comment 2 weeks ago from roberto pisana in Decoy - WordPress Theme   22 CLOSEDInstallation of wordpress Last comment 10:51pm on March 26, 2015 from Daniel Jiménez Villalba in SYNTH - WordPress Theme   5 CLOSEDvisual composer Last comment 10:51pm on March 21, 2015 from Mari Kochan in Decoy - WordPress Theme   3 OPENVisual Composers Addons mentioned in Documentation are available when Installed. Last comment 10:51pm on March 19, 2015 from Miroslav in Deita - WordPress Theme   4 OPENLogin in Info bar does not change to Logout once logged in Last comment 10:51pm on March 18, 2015 from Martin in Reno - WordPress WooCommerce Theme   4 OPENInstallation problem Last comment 10:51pm on March 12, 2015 from Martin in MONOPOL - WordPress Theme   2
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